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Form of workPosition Purpose:
Reporting to a functional manager, performs advanced engineering analysis using/developing standard tools, techniques and procedures to evaluate customer requirements and recommend applicable products. Provides presale technical support and training.
Essential Functions:
- Assist account managers and channel partners with technical proposals of existing products.
- Assist customers with technical product issues.
- Independently conducts in-depth research and delivers feedback to Product Line Manager to support the development of Product Roadmaps.
- Collects and maintains regional market intelligence through customer visits, market research an industry events.
- Identify product improvements to address customer needs.
- Provides product technical training to customers, account mangers and channel partners.
- Participates in the development of marketing plan in support of specific product strategies.
- Develops and manages internal logistics of product launch plan.
- Identifies and determines appropriate response to qualified leads from prospective customers.
- Provide product and market information to channel partners.
- Evaluate and provide feedback to the product Line Manager on existing product market performance, including market share, expected revenue, customer satisfaction, maintenance renewals and Gross Margin for a given region.
- Evaluate and provide feedback to the Product Line Manager on internal company performance on existing products, including product life cycle, quality, technical support, marketing programs, and SALES SUPPORT for a given region.
- Produces documentation of regional competitor's SWOT analysis for existing products.
Other Functions:
- Attends tradeshows, conferences and seminars.
- May participate in international account teams.
- Participates in competitive market/product analysis.
- Limited domestic or international travel required.
- May develop and deliver sales training on existing products to account managers and channel partners.
- May support global product launch.
- May support PLM in development of marketing specifications.
Knowledge/Skills/Abilities:
- Solid Knowledge ofengineering principles.
- Advanced knowledge of energy control technologies.
- Excellent interpersonal and communication skills.
- Capable of leading the development of standard external communications and promotion.
- Able to support product launch plan.
- Ability to work independently.
- Self motivated Goal oriented
- Excellent presentation skills
- Solid computer skills (Word, Excel, Power Point, etc.)
Education or Formal Training:
- BS Engineering Degree or extensive Woodward product knowledge and demonstrated ability to interface with customers.
- Six Sigma Greenbelt preferred.
Experience Required:
- 3+ years in a technical SALES SUPPORT role.Woodward is an independent designer, manufacturer, and service provider of control solutions for the aerospace and energy markets. Our aerospace systems and components optimize the performance of fixed wing and rotorcraft platforms in commercial, business and military aircraft, ground vehicles and other equipment. Our energy-related systems and components enhance the performance of industrial gas and steam turbines, reciprocating engines, compressors, wind turbines, electrical grids and other energy-related industrial equipment. The company’s innovative fluid energy, combustion control, electrical energy, and motion control systems help customers offer cleaner, more reliable and more efficient equipment. Our customers include leading original equipment manufacturers and end users of their products.Woodward is an Equal Opportunity EmployerEO/AA/M/F/Disabled/Protected Veterans
Job Customer Support
Primary Location India-Haryana-Gurgaon
Organization Woodward
Schedule FULL TIME
Shift 1st Shift / Day Job
