AddressJOB REQUIREMENTS:.Provide support in troubleshooting and tuning .Net based application platform (IIS, Azure App Services, etc)and related infrastructure..Design, develop, test,and implement new configurations, architectures,and standards.Provide guidance, to customers, 3rdparty integration specialists, and/or internal teams,on solutionstoincrease application availability, redundancy, scalability,and performance.Assistcustomers and internal teamstoautomateprocessesand incorporatedevopsmethodologies.Provide leadership and guidance when customer application-leveldowntime issuesariseand provide RCA support as requested..Show ownership of issuesthrough resolution andmaintain customer loyalty by serving customersvia phone, tickets, and email.Customer/Internal Feedback (delivered viaUnsatRatings and/or email & phone).Stability and performance of customer applications, as relates to customer uptime, using APM tools- New Relic, AppDynamics, and DataDog.Customerretention and growth as a result of consistently delivering high levels of service & support around customer application stabilityLevel-appropriate knowledge of and/or professional experience with:.Strongconfiguration and troubleshooting expertiseofMicrosoft IISservices..Strongunderstanding of Microsoft Azure App Services, .Net MVC architecture and troubleshooting..Good understanding of .Net Core and .Net Framework and how they are used by developers to build applications. .Strongknowledge of administration,troubleshooting,andtestingOS and .Net based applicationplatforms..Good understanding of 3 tier middleware concepts, should possess basic understanding of network related concepts of a 3 tier m/w environment..ProficientusingApplicationPerformance Management (APM) tools - AppDynamics, New Relic and DataDogtointerpret data, build dashboards, and engage in performance discussions..Strongknowledge ofperformance tuningand scalability/reliability architecturebest practicesforaWindowsplatform..Strong knowledge of scripting languages (Powershell, Ansible).Strong knowledge of high-availability application design.Strongknowledgeoftechnology troubleshooting, design, and implementation.Proficientcommunicatorwith the ability to convey complex concepts to both technical and non-technical individuals.Working knowledge of at least one platform-specific programming language used for enterprise or large-scale web development (.Net).Ability to identify, address, and resolve complex customer application-level issues without supervision..Ability to take ownership and resolve customer issues/escalations via phone, ticket, and email while providing FANATICAL SUPPORT.Personal:.Minimum 5-7 years relative technical experience/application-level support experience on IIS, Azure App Services, etc..Minimum 3 years of experience administering highly available systems.Minimum1years of experience with an enterprise application framework (Sitecore) preferred..Ability to perform on-call functions.MCSE, Azure administration certifications preferred.Bachelor's degree in CS or IS preferred or equivalent experience
Skills: Performance Tuning, Is, Mcse, Implementation, Cs, Scripting Languages, Framework, Mvc Architecture, Core, Enterprise
Experience: 1.00-5.00 Years
