AddressDepartment Overview:
Application Support is a global team that provides technical support across the suite of MarkitServ products. The Application Support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that MarkitServ are providing a high quality service and maintaining client satisfaction.
Position Summary:
MarkitServ is seeking an Application Support professional to join the MarkitServ Application Support Team. The role encompasses 2nd line technical Application Support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.
Duties & Accountabilities:
Your duties will include the providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.
You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.
The successful candidate will need to able to apply strong technical skills and good business knowledge, together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner.
Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Penang office, you will be responsible for handling escalations, identify and communicate technical resolutions in English.
You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.
Education and Experience:
University graduate or equivalent with background of bachelors in computer science or mathematics equivalent.
Business level in English.
Ability to read and trace Java, C++ and/or scripting languages.
Possess the understanding of PAAS and implementation with OpenShift.
Experience or having high motivation to pick up cloud implementation on AWS.
Experience in handling client issues and expectation management.
Experience in Application Support, software development and deployment (SDLC).
Good Unix skills including scripting experience.
Experience of XML and XSLT.
Experience of databases, preferably but not limited to Oracle.
Good understanding of messaging platforms and protocols like FIX and IBM MQ.
Understanding of networking principles, its practical uses and basic troubleshooting.
Experience in encrypted connectivity channels utilising SSL and TLS.
Have experience of working in the Finance Industry.
Knowledge of the Financial OTC Derivative and FX products.
Good understand of Application Support processes.
Awareness of Derivatives products and Trade Processing (desirable).
Be flexible regarding hours including weekends and public holidays.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 296169
Posted On: 2023-12-21
Location: Gurgaon, Haryana, India
