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Job Description
OBJECTIVES/PURPOSE
- Supports solutions engineers on one or more software applications.
- Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas
- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
- Tools and processes
ACCOUNTABILITIES:
- Investigates issues, analyzes solutions, and implements technical changes on small projects.
- Analyses requirements, and maintains, tests, debugs, and integrates application components.
- Supports on making decisions on guidelines and policies and may look to others to help in the support of making decisions.
- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
- Provides application software development services or related technical support in solutions maintenance or in a defined project.
- Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
- Serve as local hands-on support for the managed IT infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully implemented.
- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies, and procedures.
- Works under moderate guidance and direction.
- Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
RELATED TO THIS ROLE
Provide regular updates on planned Initiatives and reports on Technology Operations and projects.
Ensure data accuracy on managed services.
DIMENSIONS AND ASPECTS : Technical/Functional (Line) Expertise
Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:
- Associate degree or equivalent.
- 1 to 3 years of relevant experience.
- Good oral and written communications skills, with analytical and problem-solving skills.
- Ability to write and speak in the English and local language.
- Efficient time management and coordination of tasks, working in a global IT environment.
- Ability to gain working knowledge of IT solutions and grow expertise in the subject matter area.
- Professional vocational training in Computer Science.
- Work continuously to enhance own skills and take proactive ownership.
- Excellent customer management skills
Preferred:
- Bachelor Degree/Masters
- Working knowledge of ITIL
- Pharmaceutical industry and/or drug development business experience is a plus.
Locations
IND - Gurgaon
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
