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SalaryIndependently managing sales business, incorporating all the companys products and services. Making important decisions regarding the sales unit. Achieving optimal utilization of the market, a high level of customer satisfaction and high yields for the department in accordance with the company management goals. Coordinating and managing sales staff and representing Ashok Leyland Ltd standards and Ashok Leyland Ltd philosophy externally.
Qualification Basics:
Any graduation
Experience (type of): 10-15 years with at least 10 years in automotive sales
Specialized Knowledge:
Communication skills, analytical skills, ability to handle dynamic situation, leadership and motivation skills, basic computer skills, people management.
Planning
Supporting the company management in planning issues relevant to sales, in particular with regard to volume planning and profitability
Defining market goals for new vehicle sales, coordinating these with performance targets stipulated by AL and drawing up a marketing plan
Developing concepts to increase turnover and profitability in Sales and reaching agreement on these with the company management
Compiling resources planning for the new vehicle inventory and developing concepts and measures to optimize inventory management
Marketing
Support marketing department in planning the Quarterly, monthly marketing plan and marketing budget as per sales target
Support marketing department in implementation of marketing activity by providing required resources
Planning and managing/involvement in media advertising
Planning and managing/involvement in direct marketing
Planning and managing/involvement in events
Planning and managing/involvement in customer loyalty activities
Involvement in determining communication budget
Ensuring demonstration vehicles and display vehicles have fittings appropriate to the market/involvement therein
Human Resources
Determining/updating HR requirements for Sales
Making/supporting initial selection of candidates based on AL requirements
Involvement in interviews and decisions regarding employing new staff
Employing new staff and developing an induction plan
Managing, coaching and motivating employees and thus ensuring a high quality of employees
Defining target agreements with employees
Checking levels of target achievement and reaching/agreeing measures to correct these should deviations occur
Assessing employees and, if necessary, initiating disciplinary measures and regularly carrying out employee discussions
As part of HR development, ascertaining the employees qualification requirements and developing corresponding development/qualification plans
As part of HR development, ascertaining the employees qualification requirements and developing corresponding development/qualification plans
Together with employees establishing personal development goals and agreeing on means of achieving these
Fostering team development
In contentious cases, clarifying entitlement to commission and assigning this to the corresponding member of sales staff
Involvement in management of remuneration
Coordinating and supervising attendance and holiday planning of employees for whom he/she is responsible
Questioning employees on their suggestions for improvements, recording these and, if necessary, implementing the ideas
Operative Management
Ensuring consistent utilization off all customer contacts
Ensuring effectiveness and efficiency of customer contact
Ensuring active presentation of products and services by ASHOK LEYLAND sales staff
Ensuring the range of ASHOK LEYLAND additional services (financing, insurance etc.) are available
Ensuring an appropriate number of demonstration vehicles are available
Ensuring ASHOK LEYLAND sales staff are aware of the status of the ordering process
Organizing regular updating of new vehicle presentation
Monitoring vehicle orders and deliveries
Monitoring customers outstanding accounts
Involvement in any necessary demands for payment
Ensuring ASHOK LEYLAND sales standards are met
Ensuring all ASHOK LEYLAND services are actively on offer
Quality Management
Ensuring processes are defined and upheld and optimizing processes in Sales unit after prior agreement with company management
Calling on and leading the circle of those involved in QM to discuss and improve processes and steps
Planning and managing customer surveys and other measures in order to assess customer satisfaction
Putting forward suggestions and implementing measures to increase customer satisfaction
Ensuring ASHOK LEYLAND quality and supervising standards are maintained in Sales unit
Ensuring all potential customers are approached
Setting an example in terms of friendliness and style of dealing with customers
Ensuring customer wishes are dealt with and followed up
Ensuring customers are looked after post-sale
Accepting and dealing with those complaints which ASHOK LEYLAND sales staff are not able to deal with themselves
Ensuring customer-oriented problem-solving
Evaluating incoming complaints and arranging for measures to improve the situation/follow-ups to be carried out
Observing level of customer satisfaction in individual departments by means of suitable tools and identifying reasons for dissatisfaction
Developing measures for maintaining and increasing customer satisfaction
Putting forward suggestions to the company management regarding an overall EDP concept and the selection of software and hardware used
Information Management
Ensuring the sales literature, product brochures as well as process documentation and the required software is up to date, complete and available
Ensuring information from the headquarter is followed up, archived and made available
Monitoring reports in the media on the ASHOK LEYLAND brand and on competitors product
Actively passing on relevant information to employees
Guaranteeing specialist press material is available to employees
