Address₹ 220,000 - 300,000 per year
1 - 3 Years
Customer focus: Driving Net Promoter Score
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
- Understanding the POS system to ensure that the transactions are processed effectively
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
Product recommendation:
- Presenting the customer with an optimal selection of products based on customer preferences
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Achieving sales Vs. Plan & SOP adherence:
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
Store upkeep & maintenance:
- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.
Personal attributes & competencies:
- Minimum qualification: 12th pass; Graduates preferred
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions
- Clear communication and active listening skills
- Ability to adapt to changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority
Lenskart is India’s fastest growing optical business. The company was co-founded in 2010 by PeyushBansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of India’s population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India. With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today. With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15% MOM and changing the landscape of Indian eyewear with its very unique services and products such as: Buying specs online with “Virtual Try On”. Home Eye Check -up service in 7 cities with over 300+ eye check-ups every day at consumer’s houses. 150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done. Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform. Majority of Lenskart eye-frames and prescription lenses are designed in-house and come to consumers directly from manufacturing to retail. Post a spectacle order is received, each frame is individually fitted with the respective prescription in the company's own in-house state-of-the-art (first in India) manufacturing facility, before it is dispatched. By owning the process end to end, the company not only provides 1 year warranty on all products sold but also a significant 50% price benefit over any other optical chain in India. Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011. When the company was selling 30 specs a day online. In 2013, when the company was selling nearly 200 specs online per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in the company. Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far shipped over 10 Lac specs across the country. Company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfill its vision to be India’s Number One eyewear provider by 2016. A little bit about the team and culture: Young passionate team Very numerate and focused on Analytics 80 plus people Tech team in Delhi Regional Offices in Bangalore, Mumbai and Kolkata Experimentative and Jet Speed Execution Freedom to execute and take risks Obsessed with Customer Happiness and Delight
