AddressOverall purpose of role
- Partner with the business providing controls-related subject matter expertise, helping them comply with requirements under the sustainable manner, achieving compliance now, and importantly through their strategic plans.
- Aligned to a designated portfolio of Business, Functions or Horizontals to support input, guidance and risk management expertise across the Controls environment.
- To support and provide clear articulation of the risk and control landscapes including ability to demonstrate an understanding of control requirements for relevant internal and external Regulatory policies. This will include (but is not limited to): Control, Issues, Risk Event and Audit guidance, guidance on Policies and Standards and the oversight and management of risk.
- Support coordination and syndication of all Control Services, ensuring consistency and quality delivery of the Controls Strategy, Control Frameworks, improvement initiatives and capabilities across each Business, Functions or Horizontals.
- To develop and maintain relationships with senior colleagues and stakeholders - with the ability to effectively challenge risk and control decisions, when needed.
- To support implementation of Indirect Retail Control Control framework
Key Accountabilities
- To support oversight and guidance relating to issues management in respect of risk and control issues including quality and adherence to SLAs throughout the issues management process.
- Working together to ensure frameworks are implemented and managed effectively across aligned businesses, functions and horizontals.
- Provide advice, education and awareness relating to issues management as part of continuous improvement and enhanced service framework.
- Driving improved and sustainable controls culture through use of data led relevant indicators to ensure Control Forums are insightful and conversations risk focused, while also overseeing the Control Framework.
- Monitor key indictors and provide insights to leadership to oversee their risk profile. This includes analytics covering root cause analysis of issues and thematic trends, supporting the function to predict areas of risk exposure.
- Proactively identify and resolve thematic issues to help drive control enhancement opportunities through the use of key data such as Control Reporting & Data insights.
- Specialist consultancy and advisory service to help to drive high quality risk management in line with strategy, regulation, Group frameworks, policies and standards to deliver a sustainable and strengthened control environment and control culture.
- Deploying knowledge and expertise to assess, predict and mitigate future risks whilst helping to guiding the business, functions and horizontals on using the Control Framework in a way that allows the business to safely grow and innovate.
- Support management and coordination of regulatory inputs to control reporting, briefings and relevant governance fora (as required).
- Supporting Senior Managers (SMRs) and Material Risk Takers (MRTs) in the effective discharge of their responsibilities.
- Partnering with 2nd Line of Defence (2LOD i.e. Compliance, Operational Risk) and 3rd Line of Defence (i.e. Internal Audit) colleagues to input on common areas of interest to provide an enriched controls advisory service.
- Support Indirect Retail Governance through designing new controls, enhancing the existing controls and monitoring controls to ensure they are operating effectively. To prepare governance forum materials and provide administrative support for the forums, including maintaining tracker of action items, meeting minutes, voting member logs. To take on analytical work by getting involved in various adhoc projects such as proposal of new fees structure. Collaborate with IT to develop/automate existing controls.
- Training & mentoring new joiners in the team
