- Maintain long-term relationships with clients through regular communication and personalised support.
- Handle the onboarding process for new clients to ensure a smooth transition and introduction to the brand’s products or services.
- Identify opportunities to enhance the client’s experience.
- Generate additional business through cross-selling or upselling.
- Promptly and effectively address client issues by coordinating with internal teams, especially with key account managers.
- Continuously monitor client satisfaction levels by gathering feedback and conducting surveys or assessments.
- Know the competition and market trends, and develop strategies to stay ahead.
- Improve and meet sales targets through long-term customer retention.
- Address client inquiries, resolve issues, and provide personalised assistance on an ongoing basis.
(Ref:www.freshersworld.com,freshersworld)
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