AddressJob Designation: Relationship Manager
Clubs are an audio chatroom platform where users come and engage in love audio format with all users.
- The role is to help our top users with the best experience on the platform.
- You will manage the top users of the clubs and be responsible for their retention.
- You will establish and manage relationships to drive user spending & engagement of the user on clubs.
- You will connect with them and make strong user relationships with these users on WhatsApp or any other platform.
- You will understand user needs and make action plans to provide them with better services to upsell.
Requirements
- Fluent in English and Hindi, both written and spoken
- 1 years experience as a VIP Relationship Manager for English/Hindi audio live streaming services or in similar roles in other industries
- Demonstrates high level of integrity in the professional domain.
- Process-oriented person, who is able to work in operations while following up on the SOP
- Empathy to understand top users' issues and resolve them in an effective manner-
- Proficient in MS Excel (or Google Sheets) and MS Word (or Google Docs)
- Ability to analyze the implications of online communications and messages.
- Excellent written and spoken communication skills in the native language.
- Strong Analytical and Logical Reasoning skills.
- Attention to detail, good observational skills and problem-solver.
