AddressKey Deliverables
- To Ensure 100% service level adherence to business processes
- To increase Collection Efficiency : 0-60 days, 60-90 days
- To enhance the Revenue enhancement -Churn Control and Upsell.
- To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
- Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
- Reduce Suspense by efficient payment posting & virtual account management
- Track and monitor on corporate revenue performance of different products/services.
- Drive virtualization through PFH, Self-care and Paperless bill media.
Skills Required
- Strong Analytical skills
- Very high Excel and financial modeling skills
- High process orientation
- Good communication skills
- Result - Orientation
- High negotiation skills
Educational Qualifications
- Engineering Degree/ MBA/Business Administration in Marketing /Ops
Work Experience
- At least 2-7 years of work experience in Telco
