AddressROLE PROFILE/JOB RESPONSIBILITIES:
- Responsible for the collections performance on various collection parameters such as Arrear resolution, Bucket wise resolutions including the Roll forward rates, Loan loss provisioning, Collection costs, Penal interest collection for the assigned State/s.
- Managing the collections through team of ACMs/CO's.
- Travelling to all the locations within the state on monthly basis to review the performance of each field location.
- Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement. Designing ground level plans for executing the team strategies.
- Periodic performance review of the ACMs / CO's & keeping close control to ensure the achievement of allocated collection targets.
- Periodic monitoring of the field capacity as per the Avg. Collection Ratio (ACR) and Monthly review of the state, location, agency performance, acting against the low performer ACMs, COs, DMAs (off rolls) & agencies. Identifying & suggesting new agencies / DMAs for collection &evaluation before empanelment of these agencies.
- Ensuring that the ACMs conduct periodic billing & processing of the pay-outs for their agencies / DMAs as per the approved pay out grids &maintaining the data of various collection costs incurred.
