Address‘Our workplace needs to be a reflection of our society and our client organisations, and having an inclusive culture that fosters diverse talent and views is a key focus for us. We value dialogue and diversity of viewpoints to promote a vibrant work culture and deliver the best outcomes for our clients. Hence, diversity for us goes beyond gender – we’ve committed to having a minimum of 40% women in all our teams by 2025 – and are also...
Padmaja Alaganandan, Chief People Officer
See Diversity Initiatives >>
Professional and educational background:
- 12+ years of relevant work experience post MBA; MBA from tier 1 business school
- Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and references required
Work experience areas:
Critical must-haves:
- Market sizing and market entry strategy
- Design of Customer Experience/ Customer Service design
- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes
- Contact (Call) center design, conversion rate & process improvement
- Business casing / business modeling experience
- Multi-channel management, retail store operations management
- Sales uplift / revenue growth
-If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)
Good-to-haves:
- Experience with startups / front office technologies / payment solutions
- Digital Marketing improvement
- Loyalty program design and roll out
- Marketing RoI improvement
Core skills & behaviors:
- Strong analytical and problem-solving capability
- Excellent communication skills - verbal, written, leadership communication.
- Strong PPT and Excel skills
- Team leadership - experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)
- Interacting and effectively managing senior client stakeholders
- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude.
Location PAN India (Metro cities)
