AddressNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.
It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
The Enterprise Services Operations Manager is a member of the senior management team in the Enterprise Services (ES) business unit and supports the establishment and optimisation of the day to day operational activities of the business unit.
The primary objective of this position is to enable the execution of the global IT Outsourcing strategy by ensuring an optimal operational environment for the managers and employees. The operational enablement through processes, methodologies, tools and systems should facilitate the implementation of the strategy; implement the achievement of business targets and the smooth operations of the ES division.
What you'll be doing
Support the senior leadership team in driving a smooth and efficient running of the IT Outsourcing business operationally.
Responsible for the development, implementation and adherence to key policies, process and methodologies that support the operational efficiency of the business.
Manage relationships with the regional ES operations counter-parts to identify issues, requirements and drive alignment of global standards
Drive execution of Dimension Data's business strategy through ES Business Unit and in collaboration with the other Service Units and Business Units to create the matrix model and support efficient organisational change.
Work with internal stakeholders to support the execution of relevant best practice aligned systems, processes, policies and go-to-market initiatives.
Execute the implementation of continuous improvement and support the change management program to execute the ES operating model
Take responsibility for the operational management and leadership of a team of individuals to ensure the achievement of business and performance goals
Assist the senior leadership team with other tasks or special projects as assigned
They are responsible for creating and conceptualizing initiatives that drive operational value, including developing, organising and executing programs and initiatives with particular regard to the matrix model of the organisation.
Skills Summary
Account Management, Client Advocacy, Client Relationship Management, Contract Performance Management, Financial Acumen, People Management, Service Delivery Management, Service Improvement
What will make you a good fit for the role?
Workplace type:
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.
