AddressPosition Description: Manager - Program Manager
Location: Hyderabad, India
Job Description:
- Looking for a smart, enthusiastic, hard-working, and creative candidate who will will be responsible for managing a team (approx. 25-30) of bright and high performing associates, ensuring successful delivery of business goals, effective people management and adherence of productivity and quality assurance.
Key responsibilities include:
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction - Sales Specialists and the Seller community
- Monitor real time service levels and schedule adherence
- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required
- Active participation in hiring and building the team & raising the bar in hiring process
- People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
Basic Qualifications:
- Master degree (preferably Computer Science or Business) and 5 years of relevant people management experience
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Excellent analytical, problem solving and logical reasoning skills
- Passion for innovation, automation and operational excellence
- Ability to work with IT systems, understand and work with XML feeds, SQL/DW.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Demonstrated ability to build, develop, direct, and manage a group of people
- Ability to support Business and provide solutions to Seller pain points
- Ability to handle complex and ambiguous scenarios
- Ability to organize, prioritize and schedule work assignments.
- Ability to manage conflicting priorities - capability to work on several projects in parallel
- Ability to make administrative and procedural decisions
- Proven ability to manage reporting and analysis
- Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Can adapt well to changing circumstances, direction, and strategy
Preferred Qualifications:
- Ability to work with IT systems, understand and work with XML feeds, SQL/DW
- Ability to write macros in MS Excel aimed at improving process efficiencies
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
