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Form of workJob Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities :
- Lead and develop the bench sales team, handling recruitment, training, and performance management.
- Establish and optimize operational strategies to meet client needs and internal goals.
- Build strong client relationships, addressing inquiries and identifying improvement opportunities.
- Streamline processes, reduce costs, and maintain high service quality and compliance.
- Analyze performance metrics, prepare reports, and present insights to senior management.
- Foster a collaborative work environment and provide continuous coaching to the team.
Requirements:
- Bachelor's degree in Business Management or related field.
- Proven operations management experience with a focus on leadership and service delivery.
- In-depth understanding of processes and industry trends.
- Strong communication, analytical, and organizational skills.
- Proficiency in project management tools and software.
- Ability to drive data-driven decisions and ensure data security and compliance.
Join us as an Operations Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
team handling,SLA,escalation,Employee Engagement
Designation: Operations Manager /Floor Manager
Vacancies: 1
Experience: 3.0 Year(s) - 5.0 Year(s)
