Nibav Lifts - Senior Manager - Customer Success (10-15 Yrs)

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Key Responsibilities:
- To handle escalations and develop strategies to improve customer experience.
- Manage day to day operations of the CRM department to create, implement and maintain high performance and adherence to policies, procedures and controls.
- Assign team targets, maintained & published team stack ranking on daily, weekly and monthly basis.
- Responsible for managing daily operations and achieving client and operational targets.
- Responsible for leading and motivating the team, setting and reviewing KPIs and performance of the team.
- Provide guidance, support, and mentorship to set clear objectives and monitor performance.
- Monitor Feedback/ Reviews/ Testimonials from customers regarding product, website, social media & their Brand experience and share with Sales/Marketing Teams.
- Plan and deliver CRM strategies across the organization to retain and increase customer base and provide exceptional customer service experience.
- Stay updated on industry trends, emerging technologies, and best practices in CRM.
Required Skills:
- 10+ years in CRM management in an international or multi-market context.
- Excellent analytical skills with the ability to interpret complex data and derive actionable insights.
- Effective communication and interpersonal skills along with a customer-oriented attitude.
- Knowledge of international markets, cultural nuances, and customer preferences is desirable.
- Solid background in customer acquisition strategies.
- Good relationship management and networking skills.
- Good personality with the ability to understand client needs also execute the same.