Manager CDD operations

Role Responsibilities

• The Business Banking CDD Team’s role is to perform CDD for On-boarding (new and client deepening) for A, B, C, D, E/P risk rated clients:
• Carry out Checker function and ensure completeness of CDD information and documentation for clients that is current, valid and complete and check quality of CDD information as required before approval.
• Analyse and ensure compliance with internal policy and local regulatory requirements.
• Identify and escalate any risk issues that could impact meeting the objectives. Report any breaches or suspicious persons/relationships to local compliance.
• Ensure data accuracy and completeness in ECDD system for all Business Banking clients.
• Ensure agreed TAT is adhered when executing CDD for account opening.
• Perform pre-evaluation check prior to on-boarding customers and wherever required of dormant reactivations/account reopening and recommend to next level to proceed with the onboarding.
• Any other activities as defined by CDD Operations.
• Completion of TRR Reviews
• Reviewing of all Static data changes request forwarded through Branch and Frontline sales.
• Reviewing CDD checks for Portfolio buy-out cases & Co-Lending.
• Performance will be Measured basis Scorecard with following attributions.

Other activities as defined by Country CDD Operations.

Business:

• CPBB, India

Processes

• Customer Due Diligence Procedures – Commercial and Business clients
• Global CDD Process Notes
• Country CDD Process Notes
• Country CDD Addendums

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

Regulatory & Business conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• PR Hunter Team/ Retail Relationship/Branch Managers
• Retail Compliance/FCC Teams (including Specialised Activities Team)
• Banking Operations Team

Other Responsibilities

• Embed ‘Here for good’ and Group’s brand and values in India / Retail Banking / On-boarding Team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Review accounts against all set internal standards for Client Due Diligence
• Check on the completeness and accuracy of submission for Account Opening and periodic review
• Review and ensure all documentations submitted are complete as per internal requirements and of acceptable quality.
• Review the completeness of other requirements such as searches, adverse media findings, Sanctions questionnaire and Tax questionnaire etc
• Determine and advice the frontline if other searches are needed to supplement those already done for Account Opening and Periodic Reviews
• Allocation of Client Information File (CIF) Number to each new client opened
• In charge of complete and correct hand-off of physical files to the Operations Team
• Complete and accurate record keeping of all relevant communication with internal stakeholders in relation to the accounts that being reviewed / processed
• Contribute to the implementation and controls for daily processes and assist with the update of procedures
• Comply to agreed Turn Around Times for assigned activities as detailed in the Document Operating Instructions and the Service Level Agreements
• Promote the spirit of continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work around.
• Maintain an ongoing awareness of new policy and procedure roll outs, especially that of AML/CDD

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Business /Relationship Managers and Client Services Managers
• Compliance teams
• Due Diligence team
• Other CDD onboarding team members

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

• Experience and knowledge in Banking industry with AML Experience
  Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments
  Solid knowledge and understanding of regulatory requirements relating to CDD/AML and internal procedures
  Minimum 2+ years experience in documentation review vs set requirements – ie, process notes, checklists etc
  Minimum 2 year relevant experience in AML/KYC and/or client onboarding, from banking and/or financial services sector with a focus on private banking clients, including corporate
  Good working knowledge of Microsoft standard desktop packages.
  Good communication skills and an ability to interact effectively at all levels of the organisation.
  High level of integrity and professionalism
  High attention to detail

Our Ideal Candidate

• CDD expertise

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Visit our careers website www.sc.com/careers