AddressInstitutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks
The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. Management uses the results of the Quality Assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, assess training needs and remediate process deficiencies.
The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective lines of business, Wholesale Credit Risk (WCR), to partner stakeholders and to regulators.
This role reports to the ICM In-Business Quality Assurance – Problem Credit Management
Key responsibilities include:
- As a Quality Assurance Senior Officer for within Wholesale Credit Risk (WLCR) covering activities relating to Institutional Risk Analysis, Corporate Banking, Services and Portfolio Management, you will execute periodic reviews across all ICM verticals
- Support the team’s execution of complex clients/transactions, actively supporting QA Function Heads and QA leads on all QAR related activities
- Ensure credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s procedures and policies established within the risk governance framework and the wholesale credit risk framework
- Accountable for supporting the Quality Assurance team which is responsible for execution of the following:
- Consistent and objective assessments during QARs
- Conducts Subsequent follow-ups on corrective actions that were raised during QARs
- Take accountability for the supporting the management for execution of the QA Program and Framework requirements, including end-to-end delivery of QAR testing and the escalation of any concerns
- Verify that established standards and processes are followed and consistently applied under the relevant business segments
- Support stakeholders with implementation of effective remedial activities
- Assist in ongoing engagement amongst In-Business QA Teams, proactively seeking opportunities to identify thematic control weakness in the WCR Control Environment
- Assist in other QARs across WCR In-Business QA as required
- Work with stakeholders in identifying actions to address root causes for concerns and exceptions
- Assist in monitoring activities and drives business accountability for the timely closure of concerns
- Ensure controls are operating in compliance with prescribed policies and procedures
- Serve as an advisor on WCR risks and controls, policy and procedure requirements across WCR activities
- Assist the Business in identifying actions to address root causes for exceptions
- Coordinate the monitoring and timely execution of concerns closure activities
- Update and create QAR templates
- Interact with the respective senior management across ICM, to ensure that Quality Assurance protocols are adequate for all portfolios
- Support business engagement with key stakeholders across WCR activities
- Take accountability for identifying risks that arise from teams’ activities, and assess, escalate and actively engage in the management of such risks
- Escalate issues pertaining to people, processes and products and resolves them in a timely fashion
- Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
- Ensure ongoing and timely feedback and coaching of ICM In-Business Quality Assurance staff to sustain a strong risk and control culture / effective risk mindset
- Provide coaching and knowledge transfer through training and sharing of best practices
- Take accountability and oversees team-wide initiatives on process improvements and best practices to ensure an efficient implementation of In-Business QA operating model
- Support Head of WLCR IBQA and QA leads on internal projects and initiatives
- Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
Skills/Competencies:
- Quality assurance experience, including 8-10 years in wholesale banking credit operations, internal audit, credit risk, loan review or Quality Assurance review function at an investment or large commercial bank
- Knowledge of Wholesale Credit and organizational awareness, portfolios, and processes
- Understanding of policies and procedures with the ability to execute change seamlessly
- Knowledge and experience in designing and implementing Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures
- Experience in preparing and delivering presentations
- Awareness and adherence to the control environment including Quality Assurance
- Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
- Proven culture carrier
- Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
- Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
- Effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
- Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
- BA/BSc or higher degree in Business (MBA), or any other related subject
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Job Family Group:
Risk Management-
Job Family:
Business Risk & Control-
Time Type:
Full time-
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