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Form of workWe are looking to hire an ambitious Impact Guru - Senior Operations Manager - Telecaller Team to join our amazing team at Impact Guru in Mumbai Maharashtra
Growing your career as a Full Time Impact Guru - Senior Operations Manager - Telecaller Team is an amazing opportunity to develop useful skills.
If you are strong in leadership, adaptability and have the right drive for the job, then apply for the position of Impact Guru - Senior Operations Manager - Telecaller Team at Impact Guru today!
Senior Operations Manager(Telecaller Team)
We have an urgent opening for Senior Operations Manager(Telecaller Team) at ImpactGuru.com
Job Responsibilities:
- Drive and manage the telesales function
- Will be responsible for managing the team and handling Outbound calls..
- Follow up on the leads and convert them to sales and closely track for closure of deals
- Plan and discuss revenue & and sales strategies.
- Manage the day-to-day performance of the Tele Calling unit to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
- Must come from an Insurance background, health would be preferred, should have handled 100 +FTE
- Should have worked on or more Dialer and from Outbound Sales only
- Set the strategy for the development of the unit, staying abreast of new practices and technologies, and ensuring that we gain and maintain recognition for the quality of customer service.
- Lead, inspire, and co-ordinate the unit at all levels to create motivated and engaged environment.
- Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development all levels of the unit
- Reviewing and defining clearly all roles, any required shift and candidate profiles required across the Tele unit operation
- Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
- Act as the Voice of the Customer, championing change and improvements across the customer experience, driving change and influencing future change/projects to support and improve customer experience.
- Deliver cost efficiencies and increased Customer base.
- Conduct performance evaluations that are timely and constructive.
- Collaborate with the business head to establish sales goals and to develop scripts for use by telemarketing team.
- Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.
- Measure team performance; communicate goals and quotas to team; and encourage and motivate Call center team as they work toward reaching their goals.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems
- Understanding and implementation of technology, software applications, and phone and computer systems
Professional Experiences:
- Minimum of 5-year experience
- Prior experience in handling a telesales team & in insurance or Health industry
- Experience with telemarketing, advanced managerial skills, and the ability to multitask.
- Excellent understanding of technology, software applications, and phone and computer systems
- Able to provide strong guidance and assistance to the team
- Strong experience of Excel
Functional & Behavioral Competencies:
- Strong analytical and problem-solving skills.
- Multiple stakeholder management
- Growth and aggressive delivery, targets-oriented mind-set
- Entrepreneurial mind-set
- Ability to deliver in high pace environment
- Ability to write and present reports
- Strong organizational skills.
- Excellent communication
- Dynamic personality (ref:iimjobs.com)
Benefits of working as a Impact Guru - Senior Operations Manager - Telecaller Team in Mumbai Maharashtra:
● Learning opportunities
● Opportunities to grow
● Advantageous package
