Company

Marriott InternationalSee more

addressAddressHyderabad, Telangana
type Form of workFull Time
CategoryHospitality

Job description

Job Number 24023290
Job Category Rooms & Guest Services Operations
Location The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for Guest Relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Refer code: 922050. Marriott International - The previous day - 2024-02-12 11:17

Marriott International

Hyderabad, Telangana
Popular Assistant Manager jobs in top cities

Share jobs with friends

Related jobs

Hozpitality - Assistant Manager Guest Relation

Assistant Manager QAQC, Data Center - Hyderabad

Turner & Townsend

Unspecified

Hyderabad, Telangana

3 months ago - seen

Assistant Manager Otc

Genpact

Secunderabad, Telangana

3 months ago - seen

Assistant Manager Ap

Genpact

Secunderabad, Telangana

3 months ago - seen

Assistant Manager - Company Secretary (3-8 yrs)

Pallavi

Hyderabad, Telangana

3 months ago - seen

Senior Executive/Assistant Manager - Logistics - Manufacturing Firm (5-12 yrs)

Nitish Kumar

Hyderabad, Telangana

3 months ago - seen

Assistant Manager - Power BI Dev

Pepsico

Hyderabad, Telangana

3 months ago - seen

Narayana Group - Assistant Manager - Learning & Development (5-20 yrs)

Musunuri Yaswanth Kumaar

Hyderabad, Telangana

3 months ago - seen

Assistant Manager Training  

Rebel Foods

Hyderabad, Telangana

3 months ago - seen

Assistant Operations Manager

R1 Rcm, Inc.

Hyderabad, Telangana

3 months ago - seen

Assistant Program Manager - Assistant Manager

Deloitte

Hyderabad, Telangana

3 months ago - seen

Assistant Manager- Sales

Stellar Information Technology

Hyderabad, Telangana

3 months ago - seen

Assistant/Deputy Manager - CMG - Social Media Marketing

Deloitte

Hyderabad, Telangana

3 months ago - seen

Assistant facility manager

Jll

Hyderabad, Telangana

3 months ago - seen

Data Scientist - Assistant Manager

Deloitte

Hyderabad, Telangana

3 months ago - seen

Assistant Manager/Deputy Manager - Sales

Mahindra & Mahindra Ltd

Hyderabad, Telangana

3 months ago - seen

Oracle EBS R12 Technical Consultant - Assistant Manager

State Street

Hyderabad, Telangana

3 months ago - seen

Fp 26a Assistant Manager

Genpact

Secunderabad, Telangana

3 months ago - seen