AddressCollect wide array of data related to all HR verticals (TR/TM/TA/Learning/HR Ops) either through HR teams or from available systems.
- Analyze and interpret information and generate meaningful insights to enable HR teams to take sound decisions
- Provide accurate and timely generation of reports using raw data from multiple sources. Synthesize the information and identify meaningful trends for relevant HR customers
- Collaborate with HR Teams to gather requirements and specifications to gain a better sense of the current shortcomings in reporting and recommend solutions to enhance reporting and data management.
- Understand the customer group and their requirements and deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
- Conduct routine audits to ensure a high level of data security, accuracy, and efficiency to support in enhancing data management solutions.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
- Manage escalation and take ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated
- Serve as first point of contact and subject matter expert for recruitment reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions.
Seek continuous improvements to improve the capabilities & efficiency
Qualifications- Study, analyse and understand business requirements in the context of business intelligence.
- Design and map data models to shift raw data into meaningful insights.
- Developing visual reports, dashboards and KPI scorecards using Power BI desktop.
- Analyse previous and present data for better decision making
- Build multi-dimensional data models
- Develop strong data documentation about parameters, models
- Connecting to data sources, importing data and transforming data for Business Intelligence.
