AddressVelan Consulting Pty Ltd
Point of Contact - Call Reena : +91 78069 50172
Head of Operations :
Job Type: Full-time (Monday to Saturday)
Working Hours: 9:30 a.m. to 6:30 p.m.
Job Location: Coimbatore (Prefer Coimbatore Candidates)
Job Mode: Onsite
Salary: As per the market standard , based on the experience , knowledge and skill
Benefits - Free Health insurance coverage for individuals worth Rs 2,00,000
About the job:
This is a full-time on-site role for an Operations Head. The role requires an individual who possesses strong
analytical skills and can ensure effective operations management. The Head of Service Operations plays a
pivotal role in managing and overseeing the daily operations of our health and wellness company. Work
closely with the CEO to draw up the business strategy for rapid proliferation, augment and strengthen the
organization. The person will lead and direct the following functions units like Fitness, Nutrition and other
business units for ensuring the smooth and efficient functioning of all operational aspects, with a focus on
optimizing processes, driving productivity and maintaining high standards of quality and customer service.
Objectives of this role
● Operational Efficiency
● Quality Assurance
● Strategic Alignment
● Customer Experience
● Process Optimization
Key Responsibilities:
Strategic Planning and Execution:
● Develop, implement, and continually refine the company's operational strategy.
● Align operational objectives with the overall business goals and mission.
● Monitor industry trends and best practices to keep the company competitive.
Team Leadership:
● Manage and lead a team of operations professionals, including department heads, managers, and
support staff.
● Foster a culture of collaboration, innovation, and accountability.
● Provide coaching and mentorship to staff to drive professional development.
Process Optimization:
● Identify and implement process improvements to enhance efficiency and productivity.
● Establish and monitor key performance indicators (KPIs) to measure the effectiveness of operations.
● Ensure that operations comply with all relevant regulations and standards.
Quality Assurance:
● Develop and maintain quality control processes and procedures.
● Implement quality assurance measures to meet and exceed industry standards.
● Respond to and resolve quality-related issues as they arise.
Financial Management:
● Manage the operational budget, ensuring financial objectives are met.
● Identify cost-saving opportunities while maintaining quality standards.
● Report regularly to senior management on financial performance and variances.
Customer Experience:
● Collaborate with customer service and marketing teams to ensure a positive customer experience.
● Implement customer feedback mechanisms and take actions to address concerns and improve
satisfaction.
Technology and Systems:
● Evaluate, select, and implement operational systems, automation and software to improve efficiency.
● Oversee the integration and maintenance of technology solutions.
● Ensure data security and privacy compliance.
Reporting and Analysis:
● Generate and analyze operational reports for management and board review.
● Make data-driven decisions to optimize operations and reduce costs.
Requirements:-
● Master's degree in business, operations management, or a related field.
● A minimum of 15 years of experience in operations management, preferably within the health and
wellness industry.
● Proven leadership skills with experience managing and developing teams.
● Strong analytical and problem-solving abilities.
● Excellent communication and interpersonal skills.
● Knowledge of health and wellness industry regulations and best practices.
● Proficiency in using operational software and technology.
Skills and Competency
Strategic Thinking:
Leadership
Process Optimization:
Supply Chain Management
Data-Driven Decision-Making
Problem-Solving and Decision-Making:
Technology and Systems Proficiency
Ethical and Integrity
Please mail your Resume in word format to : [HIDDEN TEXT]
Cheers,
Recruitment Team
Velan Consulting Pty Ltd
Call Reena : +91 78069 50172
Skills: Supply Chain Management, Leadership, Process Optimization, Operations Management
Experience: 15.00-17.00 Years
