AddressGroup Company: HDFC Bank Limited
Designation:Business Enhancement Unit-Officer-Operations & MIS (5_544_100094)
Office Location: TRICHY ROAD Coimbatore (Branch)
Position description:
The resource is responsible for ensuring the daily / weekly/ monthly reports are published to management.
Produce analysis and various subsets to drive the efficacy and efficiency of the channel.
Be able to produce the data when required for management presentation.
Create masters at product / region / role levels for data analysis.
Report Generation & data collation
Be able to facilitate front end with data to drive the daily / weekly & monthly productivity.
Publish trends and analysis driving team to improve resource productivity.
Be able to consolidate and publish data from regions.
Be able to maintain data and documents for the channel.
Maintain reports & spreadsheets of historic data.
Productivity Management
Incumbent is responsible and be able to meet the business expectation on timelines.
Incumbent should be able to understand the query raised, analyze and be able to provide a suitable justification.
Primary Responsibilities:
- The objective of the role of Officer OPS & MIS is to provide support on various functions of the channel management.
- To support and provide data on human resource management, management reporting on business achievements, productivity.
- Develop and publish reports on process controls, exceptions, to improve on the business efficiency and effectiveness.
- The incumbent is responsible query management and complaint resolution.
- The role demands high quality of communication skills, performance & business understanding by the incumbent
Required work experience
- Industry: Exposure to direct sales role with expertise in Telesales and banking.
- Years of experience: 1 to 3
Required Competencies:
Required Knowledge:
Required Skills:
Analytical Skills.
Team work.
Time Management.
Product and Regulatory Knowledge
Planning and Organizing Skills.
Knowledge of Competition & Current trends in financial Industry.
Good people management skills
Good written and verbal communication
Required abilities
- Other:
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
Channel Team
Product Team
Regional Sales Team
CEG
Central HR
Skills: Analytical Skills, Team Work, Time Management
Experience: 1.00-3.00 Years
