AddressRole - Vice President Operations - US Healthcare
Locations - Mumbai
Shift - Night
Specialties:
- Operations and Performance management
- Migrations / Setup start-up projects
- Planning & Budgeting revenues and controls
- Client Relationship Management
- Process and people related change management
- Farming within existing engagements
Key Responsibilities:
- Lead the team and Acts as the customer point of contact/liaison regarding operational issues including regular and ad hoc meetings projects and ad hoc operational sessions.
- Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management
- Heading the offshore Service delivery of Billing, Denials, Rejection team
- Implement programs to ensure attainment of business plan for growth and profit.
- Provide directions and structure for operating units
- Implement improved processes and management methods to generate higher ROI and workflow optimization
- Provide mentoring and guidance to subordinates and other employees
- Responsible for managing multiple accounts with a strength of 800+ employees
- Looking after end to end management of program covering multiple work streams with a total span
- Facilitating process re-engineering and improvements to enhance customer engagement
- Generating new prospects for the organization to showcase capabilities
- Ensuring attrition control & job enrichment at process levels.
Experience & Qualifications
- 20+ years' experience in US Healthcare industry. Must have handled AR and Medical Billing
- Must have handled atleast 500+ FTEs.
- Should be currently at AVP or Equivalent role in Operations.
