Handle customer queries and leads as per standards set by the company - Follow the customer care protocol during every customer interaction
Analyse and make decisions based on data - reach out to senior management to evaluate solutions based on data
Maintain professional and technical knowledge by attending training, workshops, working with cross-functional teams, and reading educational content
Data Management - keep management informed by submitting accurate, complete and timely data and reports
Monitor competition by gathering current information on pricing, programs, trends, etc
Resolve customer complaints by investigating problems, coming up with solutions, preparing reports, and making suggestions to management
Positively contribute to business by achieving targets on a consistent basis and asking for support wherever required