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Form of workWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
- Candidate should have 10 plus years of experience in PRT (Pension Risk Transfer), Defined benefit and has worked with US pension payroll.
- Leading a team of Assistant Managers, SME's, Associates, Sr. Associates & Lead Associates to perform effectively against set SLAs/KPIs
- Managing HC of 80 – 85 approximately
- Executing strategies to improve your teams’ overall performance
- Should have good reporting skills and highly skilled in getting the work delivered timely
- Must have effective Client communications and Management Process ownership and improvement
- Can effectively collaborate and work closely with stakeholders ( Transformation team, Facilities, IT, Admin, WFM, Quality etc.,)
- Managing teams with effective leadership, coaching and support
- Leading interventions to deliver change and transformation within the business adding value to the business
Qualifications
• Qualification – Bachelor's degree • Minimum Experience - 15 plus Years in Back office operations
