Front Office Manager

Job summary
Assists the Front Office Manager in administering Front Office functions and supervising staffEnsures efficient check-in and check-out processMaximizes the financial performance of the department
Job seniority: entry level
Responsibilities
• Manage day-to-day operations, maintain quality and meet customer expectations• Handle complaints, disputes, and conflicts• Supervise staffing levels and ensure guest service• Support management of the front desk team• Provide exceptional customer service• Manage projects and policies• Support human resource activities• Perform additional responsibilities as required
Requirements
• High school diploma or GED and 2 years of experience in guest services or related area• OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required