Company

AndazSee more

addressAddressUS - CA - San Diego
type Form of workFull-time
CategoryAdmin

Job description

Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style".  Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.    

Uncomplicated, sophisticated, young-at-heart, genuine, hospitable, vibrant....what do these words mean to you?  Do they describe you or even more, the way you love to work and the people you want to work with?  If so, then come be a part of the Andaz, San Diego!  

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion.  Innovate, Hyatt employees are forward thinking and passionate about hospitality.  Respect, Hyatt employees are inspired by team spirit and camaraderie.  Service-Oriented, Hyatt employees are focused on providing authentic hospitality.  Diversity and Inclusion, Diversity is an integral part of who we are and what we represent. 
 
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  
 
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. 
 
Duties include:
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 

Hyatt has the best to offer including:

  • paid time off and sick leave
  • medical health care after 30 days of Full Time employment
  • 401k and company match after 1 year of service 
  • paid FamilyBonding time and Adoption Assistance
  • discounted and complimentary rooms at Hyatt locations across the globe
  • free colleague meals during shifts
  • and many more

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender

The salary range for this position is $66,100 to $95,700. This is the pay range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

 
This is not your typical career opportunity.  This is the Hyatt Touch.
Refer code: 992560. Andaz - The previous day - 2024-04-06 17:16

Andaz

US - CA - San Diego

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