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SalaryAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's Internal Audit (IA) division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.
Business Summary
The Internal Audit (IA) Business Controls is a team within IA’s Chief Operating Office (COO) that is an essential component in enabling IA’s consistent adoption of firm-wide risk and control standards, frameworks and policies, including dedicated controls governance and legal expertise.
Specifically, the IA Issue Remediation and Management team is responsible for IA’s issues management, lessons learned and quality monitoring.
We’re currently looking for a high caliber professional to join our team as AssistantVice President, IA Issue Remediation & Management - Hybrid. (Internal Job Title: Assistant Vice President. – C12.). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you’re expected to:
Role Summary
The IA Issue Remediation and Management officer is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering their application in their own job and the business. This person will report to the Issue Remediation and Management Senior Vice President (SVP) and be responsible for areas with the department (i.e., issue management / lessons learned / quality monitoring). They are recognized as the technical authority for issues remediation and management within the business (Internal Audit). They require strong understanding of Project Management Professional (PMP) concepts and Internal Audit / Risk & Controls frameworks and processes to drive initiatives in issues remediation and management on behalf of the Internal Audit organization. Additionally, developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.
Job Responsibilities:
Key responsibilities include, but are not limited to:
Ensuring complete adoption of the issue management practices within the respective businesses and functions.
Assisting process and control owners in evaluating control deficiencies holistically, including identification of root causes and required corrective action plans.
Supporting the planning and execution of Issue Remediation & Management activities.
Supporting development of the Corrective Action Plan (incl. categorizing issues based on their impact to the business / function to manage remediation efforts).
Overseeing and ensuring timely and complete Issue Remediation within businesses and functions and escalate any delays and / or challenges, as needed.
Assisting first line in developing documentation for remediation plans to provide to relevant stakeholders regarding the status of remediation efforts (e.g., “behind / ahead” of schedule, completed, closed, etc.).
Validating remediation activities are documented, completed, and closed- out in accordance with issue management standards.
Identifying issues with a cross-IA impact and oversee the holistic remediation of issues, including end-to end management and execution of remediation activities.
Managing remediation of regulatory issues against IA, including design, execution, and implementation of corrective actions.
Assessing CAP adequacy for issues i.e., Regulatory, Quality Assurance, and Self-Identified issues raised against IA.
Tracking Issue Remediation for Regulatory, Quality Assurance, and Self-Identified issues through the lifecycle i.e., from identification to closure.
Supporting pre-validation peer review process for Regulatory/high severity issues.
Building issues management capabilities and processes e.g., an issues dashboard.
Partnering with IA Innovation to identify opportunities for automation and simplification of issues management processes.
Facilitating discussions including providing review and challenge of Internal Audit Lessons Learned reviews.
Performing quality monitoring of Internal Audit controls / activities. (i.e., MCA, etc.)
Advance Excel and PowerPoint and proficient in SharePoint, MS Project, VISIO, Adobe Acrobat Professional.
Competencies
Ability to operate with a limited level of direct supervision.
Exercises independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to influence / manage team members.
Support the planning and execution of Issue Remediation & Management activities.
Proficient in developing project metrics, including gathering, reporting, trend analysis, creation, and metrics.
Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
Manage project scope by assessing requirements changes, determining, and conveying impact on budget, time, and risk.
Manage client expectations, anticipates operational and tactical risks, and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues, and escalate to immediate manager where required.
Knowledge /Experience
Bachelor’s/University degree or equivalent experience, Master’s degree preferred.
6-10 years of experience in a financial services industry or management consulting background
Intermediate knowledge of foundational elements of Internal Audit including understanding of key processes, risks, and controls, project management.
Intermediate skills in data analysis and metrics reporting.
Good interpersonal skills and ability to remain unbiased in a diverse working environment.
Familiarity with Citi’s Control systems, in particular, MCA, iCAPS and RET.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Job Family Group:
Risk Management
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Job Family:
Business Risk & Control
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Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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