Deputy Manager - Tool & Automation

Position Title

Tools & Automation

Reports To

Manager

Function

Information Technology

Job Grade

Deputy Manager

Job Purpose

This position is primarily responsible for the strategic and technical implementation and on-going support

of the business process automations. The position is responsible to drive & manage digitization across the

IT landscape.

Key Responsibilities

• Study the Business processes and identify the areas for automation
• Identify, implement and track Automation projects and effectiveness.
• Own the governance framework for Automation processes in IT
• Responsible for the delivery of automation that is secure, efficient, and accurate.
• Coordinate with the business stakeholders and agency responsible for designing and building the automation.
• Own the ITSM tool for RE and ensure end-to-end new implementation and enhancement of the tool.
• Configuration of workflows in ITSM tools for SRs, CRs, and others.
• Development of tools to instrument internal support and operational processes.
• Work closely with Delivery and Operations to develop an end-to-end automated platform.
• Analyzing and understanding the IT processes
• Resolve issues that arise in day to day running of automated processes and provide timely responses and solutions as required.
• Roll out of AI bot for other use cases.
• Managing the relationship with the business team at the site to understand their business requirements and translate them into IT solutions.
• Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP Support
• Able to manage multiple plants and office locations for providing seamless IT support & infrastructure enablement.
• Responsible for Capacity planning, Asset governance, and Inventory management for the site requirements.
• Coordinate all infrastructure planned or unplanned activities and ensure proper communication to the stakeholders.
• Regular governance of Support partners for efficient IT support.
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
• Get the analysis done of Incident trends, and recommend actions, get those implemented.
• Act as an escalation point for unresolved and escalated tickets.
• Project Management and Project execution
• Manage the desktop computing environment to ensure that laptops, PC’s and other devices are built and maintained to high standards of performance and security.
• Operational & enhancement support for Plant applications.
• Manage business stakeholders.

Education

Bachelor of Engineering / Bachelor of Technology / Master of Computer Application / Diploma in Systems / Engineering

Experience

• 6+ years of relevant experience in implementing and managing various tools.- ITSM, ITAM, Event Correlation, Application performance Monitoring, Network performance Monitoring, Server Monitoring and Automation tools like Ansible, Selenium etc.
• Experience in providing Technical Support
• Experience in Manufacturing / Automotive industry