AddressJob Role -Customer Support -Executive
Job Type: Full-time – Onsite-Night shift
Location: Ahmedabad
Reporting to: Manager/ Senior Manager
Shift timings: 9:00 am to 6:00 pm (EST)
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will have 3-5 years of overall experience in Customer support services and will be responsible for providing exceptional customer service and support to our clients through various channels, including phone and email. The Customer Support Executive will assist customers with inquiries, troubleshoot issues, and ensure a positive customer experience.
What you will be doing:
- Excellent & Effective communication with client’s external customers/vendors to manage the collections/ payment process.
- Assist customers with Billing & Payment inquiries, and account management.
- Resolve customer complaints and issues in a timely and professional manner.
- Co-ordinate with other team members from Accounting & IT to ensure customer satisfaction and retention.
- Keep detailed records of customer interactions (Inbound/ Outbound calls), email conversations and transactions.
- Meet or exceed performance goals for customer satisfaction, response time, and resolution rate.
- Continuously seek opportunities to improve processes and enhance the Customer Support experience.
- Maintain all the records & files in an organized manner on cloud platform.
What you bring:
- Graduation or post-graduation (Any field)
- 3 to 5 years of proven experience in Customer Service support
- Recent experience of 2+ years in US Customer Service support, preferably in the night shift.
- Excellent verbal and written communication skills
- Strong phone contact handling skills and active listening
- Excellent problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Applications
- Proficiency in using Customer Support software and CRM systems
- Flexibility to work for shift change as per business requirement.
About Datastub:
DataStub is a professional and reliable accounting firm that offers bookkeeping and accounting outsourcing services to businesses across the United States and Canada. With a commitment to excellence, we leverage innovative technology, streamlined processes, and skilled teams to deliver secure, cost-efficient, and high-quality accounting and finance outsourcing services. Our goal is to bring significant improvements to established and growing businesses through our expertise and dedication. In DataStub, you will collaborate with teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.
- A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
- 36 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
- Additional special leaves for maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
- Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
- Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
- A dedicated learning and growth budget for courses and certifications, to support our employee's career aspirations and encourage professional development.
- Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.
Job Type: Full-time
