Customer Relations Executive

Position: Customer Relations Executive (CRE)

Experience: 1+ years in Customer Relations

Location: Navsari

Language Skills: Fluent English

Job Type: Full-time

Responsibilities:

1. Customer Interactions:

• Proactively engage with customers to build and maintain positive relationships.
• Address customer inquiries, provide information, and resolve issues in a timely manner.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.

1. Customer Feedback:

• Collect and analyze customer feedback to identify areas for improvement.
• Collaborate with internal teams to implement changes based on customer input.
• Regularly update customer profiles to ensure accurate information and preferences.

1. Documentation and Reporting:

• Maintain detailed records of customer interactions and feedback.
• Generate reports highlighting key customer trends and concerns.
• Contribute to the development of strategies based on customer insights.

1. Communication Skills:

• Exhibit excellent verbal and written communication skills in English.
• Create and disseminate clear and concise information to customers and internal teams.
• Provide product/service information and updates as needed.

Qualifications:

1. Experience:

• Minimum of 1 year of hands-on experience in Customer Relations.
• Demonstrated ability to manage and enhance Customer Relationships effectively.

1. Language Skills:

• Fluent in English (verbal and written).
• Ability to communicate complex information in a clear and understandable manner.

1. Customer Focus

• Genuine interest in understanding and meeting customer needs.
• Ability to empathize with customers and provide personalized solutions.

1. Team Collaboration:

• Work collaboratively with colleagues to ensure a seamless customer experience.
• Share customer insights with relevant teams to enhance overall product/service offerings.

1. Problem-Solving:

• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Handle customer concerns with professionalism and efficiency.