Customer Support Executive

Responsibilities Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred Qualification: Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).50% cutoff – 10th, 12th and Graduation.No backlogs and Gap years during education Expectations from successful candidates are: 1. Eagerness to learn about the company's products and their capabilities. 2. Ability to manage high volume of inbound customer queries. 3. Technical aptitude and the ability to understand and explain complex concepts in simple terms. 4. Ability to empathize with the customer and high customer centricity. 5. Knowledge of other regional languages is helpful if the company works within the country. Skills: english commmunication skils,Customer Support Executive,regional language knowledge,communication skill,technical support,service standards,eagerness to learn,customer empathy,inbound customer queries management,Customer Support,training,retention,technical aptitude,feedback gathering,product development,customer acqisition,customer satisfaction