Address Job Location - Jodhpur | Posts -
3
Salary - as per skills, knowledge and experience
Description - Desired Candidates should possess the following - 1+ year of Customer Support Experience
Proficiency in the following skills:
o
Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point) o
Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc. o
Able to understand queries and resolve them in quick duration with a positive & confident attitude o
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues o
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams o
Talking clients through a series of actions, either via phone, email or chat, until they’ve solved o
Experience of working with bug tracking software like JIRA o
Preparing accurate and timely reports o
Good understanding of computer systems, mobile devices and other tech products o
Ability to provide step-by-step technical help, both written and verbal Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle
Analytical mind and problem-solving aptitude
Professional attitude
Good communication skills
A Bachelor’s Degree
