Customer Support Executive - Finance

Job Overview

We are seeking a Customer Support Executive - Finance to join our team at Global Soft Systems. As a Customer Support Executive, you will be responsible for providing assistance and support to our clients in the finance industry. This is a full-time position based in Jaipur, Rajasthan, India. The ideal candidate should have 1 to 3 years of experience in finance and Customer Support.

Qualifications and Skills

• 1-3 years of experience in finance and Customer Support
• Strong knowledge of financial products (Insurance/Loans/Mortgage).
• Excellent communication skills
• Experience with International Voice Process is a plus

Roles and Responsibilities

• Provide excellent customer service and support to clients in the finance industry
• Assist clients with account-related inquiries, troubleshoot issues, and provide solutions
• Handle and resolve customer complaints or escalations in a timely manner
• Maintain accurate and up-to-date client records and communication logs
• Collaborate with internal teams to ensure customer satisfaction and problem resolution
• Stay up-to-date with industry trends and product knowledge to provide effective support