AddressYOUR ROLE
Our Medical Device Campus in Heerlen will have a third location! Due to expansion, we are looking for a new Customer Service Employees for our Medical Device Campus in Heerlen. In the role of Customer Service Employee you are in contact with the customer every day. The customer is a global medical player, specialized in diagnostic imaging products. We supply all worldwide customers for this customer from our warehouse in Heerlen. In your role you will have to deal with different cultures and people. Because you work intensively together and really try to help them, you build a strong customer relationship. Your challenge is to handle all incoming requests, questions and complaints. These come in by email, telephone and from video calls with the customer.
You certainly can't solve the problem alone! You work together with your 6 other Customer Service colleagues and have a lot of contact with colleagues from the transport and warehouse departments. The Customer Service team is characterized as a hard-working team, whose main task is to relieve the customer's worries and optimize service to end customers, where a good group feeling is central. As a Customer Service Employee you report to the Office Supervisor.
WHAT ARE YOU GOING TO DO?
As a Customer Service Employee you will:
• Answer emails and phone calls;
• Monitor orders and ensure that set KPIs are achieved
• Getting started with questions, challenges and requests;
• Issuing transport requests
• Compile reports and present them to the customer(s);
• Optimize the service level towards the customer;
• Lots of consultations with other departments, you never actually sit still!
WHAT ARE WE LOOKING FOR?
You can move well with the customer and the crowds. You can turn around unpleasant situations and you seek out your colleagues when you need a different insight. And not unimportant: you are a great colleague who also calls in between the hustle and bustle with a nice joke or to hear what it's like.
These skills are required:
• Command of Dutch and English at a professional level;
• Working with Excel (running Pivots, V-Lookup, especially to make a lot of analyzes and check data)
• Switching between ad hoc activities and investigative work. There are often multiple tasks and questions running simultaneously.
• MBO/HBO working and thinking level.
WHAT DO WE OFFER YOU?
At CEVA Logistics there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to walk your own path are endless!
In addition, we offer:
• A competitive salary between € 2,517 and € 3,443 depending on your work experience and education level;
• An annual contract with the prospect of permanent employment;
• 25 days of vacation and the option to purchase or sell additional leave;
• Profit distribution of max. 3% for positive operating results;
• Travel expenses and compensation for extra travel time;
• Good pension scheme and 8% holiday pay;
• Possibility to participate in our CEVAfit program;
• And the opportunity to develop yourself through our CEVA Academy.
YOUR FUTURE
Apply directly via the button or for more information contact Jorren Sentjens, Corporate Recruiter, via telephone number: 06 42 42 67 31 (also available via WhatsApp) or by sending a mail to jorren.sentjens@cevalogistics.com
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
