Address • On paper, 1+ years’ experience as a Quality Analyst and, over all. […]
• Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time
• Should be well versed with functions and tasks as Quality Analyst.
• Call Monitoring, Feedback, Providing Training, Reporting, Scorecard, BQ, Process Improvement, 7QC tools, Inbound Customer service (Voice experience).
•Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues...
