Quality Analyst

Key Information:

• Position: Quality Analyst
• Experience: Minimum 4 years experience as a Quality Analyst with international BPO
• Location: Rohini, New Delhi – 110089
• Job Type: Full Time

• Working Hours: Monday to Friday: 7:00 AM – 4:30 PM IST

The Role:

• Experience in sales and the upselling process is strongly preferred.
• Ensure that the process is adhering to the prescribed quality parameters.
• Provide feedback, coaching, and mentoring on an ongoing basis to improve process efficiency.
• Should work closely with Operations and Training team and give inputs to improve quality standards.
• Content development. Should be well versed with developing quality guidelines for the process.
• Ensure zero defects.
• Review quality process periodically and prepare action plans for process excellence.
• Attention to details
• Audit management
• Good analytic skills
• Excellent written, communication, and interpersonal skills.
• Proficient with MS Office.
• Team management

Education:

• UG – Any Graduate – Any Specialization
• PG – Any Postgraduate – Any Specialization

Benefits:

• Work directly with Australian based company.
• Fun-loving, friendly, and playfully competitive office culture.
• Competitive base salary and great commission structure.
• Excellent opportunity for advancement and career progression.