AddressGroup Company: HDFC Bank Limited
Designation: Credit cards-Sales Officer
Position description: Acquiring new customers for payment business and to ensure quality customer service is delivered.
Primary Responsibilities:
- Acquiring credit card business from in house and open market clients from various modes available :
- This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
- Lead generation of customers and closure by tele calling, e-mailing and direct mailing, and tapping walk-ins wherever possible
- Checking eligibility, explaining features and pricing, is required for getting the application picked physically or through digital mode
- Tracking business picked for timely submission and processing :
- Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to Processing unit on daily basis.
- In case of FTNR, timely intervention to cure the same is required.
- Ensuring activation of the Credit cards sold :
- Ensuring right card is sold to right client, with proper explanation of features & offers at the time of sale This will ensure cardactivation as per product requirement within 3months of card issuance
- Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X sell sales
Additional Responsibilities:
- X-sell other products of the bank
- Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness.
- Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility
- Ensure quality customer service is delivered :
- Handling client queries or card related issues raised to branches and channel like corporate salary or during activities.
- This helps in increasing spends and reference generation
Required work experience
- Industry: Marketing
- Role: Sales officers/Sales Executives
- Years of experience: 0 to 3
Key Performance Indicators:
KP/EC/SC
Required Knowledge:
Experience in sales
Required Skills:
- Good Team spirit
- Interpersonal skill
- Time Management
- Good communication skill
- Proactive & focused approach
- Ability to convince & influence strong selling skills
Other:
- Reporting Designation: Sales Manager -Credit Card
- Reporting Department-Sub BU: Credit cards - Sales
Specific requirements
- Travel: Customer Visits
Other details
- Contract Types: PERMANENT
Skills: Sales, Interpersonal Skill, Communication, Selling Skills, Team Spirit, Time Management
Experience: 0.00-3.00 Years
