AddressTitle: TM Service
Department: Commercial Mobility
Product: 3W Sales & Marketing
:
Dealer Business Growth & Profitability :
Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow
To improve service operational efficiency in workshop to improve profitability
Diagnose critical technical issues
Sale of service business enabling instruments like assurance penetration etc
Improve CSI Score:
Improve CSI through service process audit & take corrective actions to improve service standards at dealership
Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & Customer satisfaction, updating of knowledge through SIB
Recover dissatisfied customers & take corrective actions
Implement recall policies as applicable
Parts Business:
Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives
To improve the parts distribution in the market
Product Quality
Product feedback to be given regularly to HO to improve product quality
People Effectiveness:
Ensure the availability of Trained manpower across the network
Control Attrition
