AddressU.S. India Deloitte Support Services India Private Limited (EA)
Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to Canadian, U.S and Indian professionals, and is continually evaluating and expanding its portfolio.
About Service Line
The Core Talent Services - Canada Talent Services team provides support to all Deloitte Canada Partners and practitioners across all functions and regions. The Talent Services teams have extensive experience in managing all Talent Services priorities supporting the business strategy of their respective member firm.
Job description
Function
Enabling Areas
Service line
Employee Life Cycle – ELE Compliance
Job level
Assistant Manager
Specific skill set required
HR,Client & People management, Service Now
Graduation
Any Graduate
Professional qualification
Preferably MBA
Work experience
5-7 Years
Description:
Deloitte Employee Lify Cycle Events team has an exciting opportunity to join our group of professionals in a high impact team in a fast-paced environment. The Talent Services Representative supports the administration of Talent (Human Resources) activities for employees. In this role, you will partner with the broader Talent team to deliver an exceptional employee experience.
The key job responsibilities include the following:
US India Compliance Services
Understand the firm, its functions, compliances, initiatives, and most importantly the talent services needs.
- Lead team members to drive quality and SLAs on all deliverables.
- Partner closely different groups within TS as well as non-Talent teams (Payroll, Technology, external vendors, ITS etc.) to resolve/initiate any compliance related issues/processes.
- Oversee compliance process for US & USI geography.
- Collaborate with US & USI team to understand talent priorities and help in prioritization and implementation of projects.
- Identifies opportunities to improve processes and increase productivity.
- Implement and enforce high standards for quality deliverables.
- Ability to step in and assist the team in resolving escalations
- Oversee internal quality audits, ensure process compliance, redesign process workflows as appropriate
- Lead automation projects within the process.
- Team management- coaching & mentoring the team for collective development.
The key skills required are as follows:
- Excellent communication and interpersonal skills.
- Graduates with prior experience in Talent or related business processes.
- Experience using an HRIS (ServiceNow) preferred
- Experience working in a fast-paced, team environment
- Experience working independently on multiple assignments or engagements
- Ability to effectively work with other people and be collaborative, cross-functional and diplomatic, while adapting to a changing environment and conditions.
- Ability to examine, evaluate, report, and recommend improvements on the adequacy and effectiveness of process/systems developed.
- Strong Analytical and interpersonal traits including confidence, responsiveness, flexibility and initiative.
- Problem-solving skills and decision-making skills.
- Experience using an HRIS (PeopleSoft) preferred.
- Personal integrity when handling confidential information essential.
- Flexibility to altered hours of work to accommodate supporting people across time zones.
- MBA / HR Diploma an asset.
Other details
Work timing
2:00 p.m. to 11:00 p.m.
Location
Hyderabad
Mumbai
Bangalore
Gurgaon
Disclaimer: Please note that this job description is subject to change based on the business/project requirements and at the discretion of management.
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Requisition code: 177109
