Cib- Wholesale Payment Operations- Payment Lifecycle Manager - Vice President

At JPMorgan Chase, we firmly believe in the power of diversity, equity, and inclusion. Our culture thrives on openness, meritocracy, and the unique perspectives that diverse talent brings. We are committed to providing equal opportunities for all, regardless of race, religion, gender, age, or disability, and we encourage our employees to be their authentic selves at work. If you're passionate, curious, and ready to make an impact, we invite you to join us in shaping the future of our business.

Job Summary

As a Vice President in the Wholesale Payment Operations team at JPMorgan Chase, you will oversee the management of assigned branches, including planning, strategy, organizational structure, budget, and resource allocation. You will demonstrate comprehensive knowledge of all Cash Operations functions across multiple locations. You will stay updated with new technologies and applications, understanding their implications for your assigned area. Additionally, you will support the business location strategy, identifying opportunities to centralize or decentralize processes as needed while ensuring resiliency capabilities at all times.

Required qualifications, capabilities and skills

• Manage overall operations management and oversight of the assigned branches including planning, strategy, organizational structure, budget and resource allocation 
• Exhibits full knowledge and thorough understanding of the entire Cash Operations functions across multiple locations
• Keeps abreast of new technologies and applications, and their implications for assigned area
• Support the business location strategy, seeking opportunities to hub or de-hub processes as appropriate whilst maintaining resiliency capabilities at all times
• Recognize and drive regional improvement opportunities arising from local situations
• Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally
• Build exceptional relationship with business partners and stakeholders
• Ensure implementation of best-practices across the assigned branches
• Execute regional projects across the branches in the region
• Ensure sufficient internal controls and procedures to minimize risk – able to drive the risks and controls agenda
• Present business updates to Senior LOB Executives

Preferred qualifications

• Full understanding of Treasury Services business, operations and technology strategy
• Has at least 12 years Cash Operations/Product experience in SWIFT (MT&MX Formats) and in leadership roles
• Understanding of and experience in payment, deposit and liquidity products
• Willingness to take ownership and accountability to deliver business goals – execution to achieve specific desired results
• Proven leadership experience and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectives
• Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
• Strong commitment to providing high standards of quality client service
• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
• Effective delegating, planning and time management skills to meet strict deadlines and team objectives
• Ability to effectively address and manage conflict
• Ability to communicate pro-actively and openly with internal and external business partners – to executive level
• Proven ability to implement and manage change across direct units as well as remote units
• Flexible to work across shifts especially night shifts

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.