AddressTHE COMPANY
MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada.
As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.
Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe strongly in our cause. For us, MPOWER’s mission is personal.
As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow creatively in an environment where fast change and exponential growth are the norm. Ideation and implementation happen very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.
MPOWER has been named one of the best fintechs to work for by American Banker for the past 5 years in a row.. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.
THIS IS A FULL-TIME POSITION BASED IN OUR OFFICE IN BANGALORE, INDIA
THE ROLE
You’ll be the first point of contact regarding loan disbursements with our university partners, students, vendors, and fund administrators. Your focus will be to own and manage the disbursement process, communicate with university financial aid offices, partner with all business units to implement processes, and successfully manage our loan portfolio. This includes, but is not limited to:
- Managing the end-to-end payment process, including disbursements, returns, cancellations and reconciliation for U.S. and Canada
- Cultivating effective relationships by proactively engaging with universities and servicers, aiding in processing and troubleshooting loan disbursements
- Managing communication with the borrowers to resolve their loan processing and disbursement- related queries in a timely and efficient manner
- Auditing loan data periodically to ensure data integrity
- Proactively identifying and troubleshooting technical gaps in loan processing by tracking and analyzing loan data and closely partnering with the tech team for swift resolution
- Collaborating with MPOWER’s global finance, customer success, and marketing teams to troubleshoot and optimize certification, disbursement, and loan transfer processes
THE QUALIFICATIONS
- Undergraduate degree or higher preferred
- 3+ years of experience working in financial operations in the payments domain
- Experience managing complex payment transactions, a must
- Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly is a must
- Managing the end-to-end payment process, including disbursements, returns, cancellations and reconciliation for U.S. and Canada
- Outstanding written and verbal communication skills in English and comfortable interacting with customers, schools and partners via multiple communication channels.
- Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly
- Exceptional organizational skills and attention to detail, with an ability to move between strategic thinking and details.
- Superior communication, presentation, and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences.
A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!
In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.
