Executive - Finance Operations (Payment Gateway)

Job Description

Processing of manual refunds to the customer’s account through the Payment Gateway for the cancelled /Failed trips on Salesforce tool

Processing the refunds on Payment Gateways, DA, wallet (if any) and through NEFT

Handling customer complaints, queries and escalation on Salesforce / Zoho tool

Handling Internal CS team’s queries

Maintaining accurate data of the processed transactions

Creating accounting entries for MEC

Accounting Bank entries for open items in BRS

Payment gateway log in creation "admin rights"

Requirement

Qualification- B.com graduate

Work Experience – Min of 1-2 yrs

Good in communication - Mandatory written communication

Excel knowledge – VLOOKUP , Pivot and short cuts

Basic accounting knowledge

Knowledge of Payment gateways (optional)