Address JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
AFM, Events
Account Management – Work Dynamics (India, APAC)
Planning, Executing, Managing, Overseeing, coordinating, collaborating for the logistics, accommodation & F&B for all on site, off site, external & interview candidates etc
A key aspect of this role is engagement with other stake holders such as BU SPOCS, Hotels, Logistic vendors, & Landlords as relevant, to deliver on consistency of service to Occupants and Guests.
This position is in its nature proactive and focused on the detail, to ensure event prerequisites are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do.
ROLE AND RESPONSIBILITIES:
Understanding the requirements of any event – leadership visit, to team event, by connecting with the relevant SPOCs /EA’s to get accurate & appropriate information about the event
Processing Ticketing requests through third party vendor
Making arrangements Accommodation / Hotel booking
Supervising all logistics arrangement (end to end) for the guests/Occupants be it from Airport /Hotels/client place/for Lunch or Dinner. / Travelling within cities or country
Ensuring all the cars are in good shape & Drivers are well groomed.
Need to have good contacts on the booking of accommodations with hotels.
Should have the knowledge of different cuisines across region, which enables managing the F&B related queries from guests.
To be aware of the complete geography of the country & oversees
Meeting room/ conference room booking system management for occupants.
Coordination with LL team, internal stake holders, external stake holders till end of the event to be taken care.
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Maintain Google sheet tracker for all arrangements
Coordinate for procuring gifts for visit as and when required.
Process all the purchase order, invoices related to each event activity.
Coordinate with Nielsen finance for invoice process and payments thereon
Provide MIS report as and when require.
Cost saving mind-set that drives value for service as every level
Ensure service deliverables meet SLAs and KPIs
KEY SELECTION CRITERIA.
Ideal Experience
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
Strong analytical, organization and administration skills
A minimum of 5 years in the facility management industry/hospitality industry
An added benefit would be a bachelor’s degree in Hotel management & Travel
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership – ‘I am a Team Player’
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Detail focussed and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff
DIRECT REPORTS
TBC
INDIRECT REPORTS
TBC
REPORTING TO
City Facility Manager
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
