AddressBusiness Manager/Business Consultant
What you'll be Doing:
- The ideal candidate should possess strong analytical skills and demonstrate the ability to effectively read and apprehend data, enabling them to extract valuable insights and make informed decisions
- Facilitating the seamless onboarding of new customers while fostering cross-functional collaboration to ensure timely implementation of campaigns within specified timelines.
- Proactively monitoring and ensuring the achievement of agreed-upon success metrics daily, promptly addressing any deviations, and actively collaborating with relevant stakeholders to identify and implement effective solutions
- Effectively managing customer expectations by providing clear guidance on available services, features, and potential changes and taking necessary actions to resolve customer inquiries or escalate them to the appropriate ticketing team
- Delivering regular updates and comprehensive reports on account performance to both clients and company management on a daily, weekly, and monthly basis, ensuring transparent communication and informed decision-making
- Ensuring record-keeping of consumption data and invoices, as well as actively following up with customers to address any pending invoices, thereby maintaining financial accuracy and timely resolution.
- Ensuring effective utilisation of newly released product features and actively providing valuable feedback to the product team for continuous improvement.
- Analyse large sets of customer data to:
- Identify and implement strategies that can boost performance
- Ability to pitch/present your strategy to customers and recommend the best course of action
- Identify and implement ways of boosting efficiency (ROI)
- Manage internal stakeholders to achieve customer goals and KPIs
- To excel in this role, an account manager should possess a diverse skill set, including outstanding communication and interpersonal abilities, adept problem-solving skills, and strong data reading and comprehension capabilities.
- Effective delegation, negotiation, and follow-up skills are also essential for successful account management. The ability to analyze data, comprehend its implications, delegate tasks efficiently, negotiate favourable outcomes, and diligently follow up on commitments will contribute to the account manager's overall effectiveness and success.
What you should have:
- Education: The candidate should possess a Master's in Business Administration or Engineering.
- Experience: The candidate should have at least 4 years of overall professional experience, including at least 2 years of relevant experience in a customer-facing role, preferably in Sales, Customer Success, or Account Management.
- Analytical Skills: The candidate must have a deep Python, SQL, and Excel knowledge. They should have hands-on experience in real process automation tasks.
- Communication Skills: Excellent communication skills, including written and verbal communication abilities, are required.
- Project Management Knowledge: The candidate should have familiarity with project management methodologies, concepts, and tools. Having prior experience in managing projects would be beneficial.
- Relationship Building: The candidate should possess strong relationship-building skills and have the ability to establish and maintain long-term partnerships with clients.
- Sales Acumen: Demonstrated sales acumen and the ability to identify upselling and cross-selling opportunities to maximize revenue from existing accounts.
- Customer Focus: A customer-centric approach is crucial, with the ability to understand customer needs, provide tailored solutions, and ensure customer satisfaction.
