AddressRoles and Responsibilities
- Revenue maximization and achievement of business targets by improving client Renewals and Upsells
- Act like a consultant to the clients and ensure high level of client satisfaction through personalized solutions and issue resolutions
- Capturing key process and product feedback for client experience improvements through data analysis and RCAs
- Drive quality service demonstrations by team on video meetings
- Regular team trainings and audits to maintain service quality
Key Success Factors for an individual
- Customer Champion at Heart
- Ability to build rapport with customers instantly
- Self-starter who likes to build deep process & product understanding
