Asst Manager Auto Loan Collection

Job Description:

Allocation of portfolio to vendor basis the past performance
trend and FOS availability, creating adequate manpower
capacity for the portfolio.
? Review cases with FOS / TL and work assignment basis the
disposition code.
? Coordinating with agency resources and doing the call planning
for better resolution, ensuring appropriate support to the
agency on difficult cases.
? Receipt book & Repo kits allocation and auditing periodically
? Agency billing closure within 60 days of the work completed
month.
? Ensuring prior approvals in repo cases & helping the agency
manage repo related issues.
? Handling collection/repo related customer service
issues/escalations.
? Coordinating with legal team for initiating legal actions against
chronic defaulters & dealing with enforcement agencies in
cases filed against Company by customers/third parties.
? BKT resolution with agency and FOs level need to be tracked &
reviewed.
? Flow rates to next BKT needs to be restricted on the location
you are handling.
? Remove the non-performing FOs and recruitment the fresh
team and train as and when required.
? CRM queries needs to be closed as per the TAT assigned.
? RCU audit queries must be reverted before TAT and
implementation of committed action at field level.
? Receipt book discrepancies needs to be discussed with agency
and ensure no reoccurrence of such issues in field.
? HHT 100% utilization and report to be submitted to ACM /
RCM on regular basis.
? HHT not working need to be informed to IT team for need of
support.

Key Skills :

• Collection
• Auto Loan