Associate Vice President - Client Success - Healthcare (4-10 Yrs)

Role:
Associate Vice President - US Healthcare
We are looking for candidates with:-
- Full time MBA/B.Tech from top 15 MBA/Engineering Institutes
- Have strong problem solving and decent communication skills
- Have track record of moving key business metrics using RPA/Process Transformation (Key parameter)
- Look forward to work in a fast paces, high growth environment. Can afford to spend long hours in office.
- Are ready to relocate to Indore (non-negotiable)
Experience:
- Experience of managing team size of 100-500 for period of 3-5 years
- Overall team management experience of 8-10 years
- Worked in international voice/non-voice processes for at least 5 years
Responsibilities:
- Manage Client success
- Consistently exceed SLA targets, process improvement targets
- Team Management and Coaching
- Guide and groom current and potential team leaders, assistant managers
- Design and Implement internal KRAs aligned with Client Success and Organization
- Independently create and modify SOWs, Client Review presentations, BCP documents
- Create number driven capacity models to fulfil volume targets as per seasonal

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