Associate Vice President-2400003829

Role Responsibilities 

Perform checking & Maintenance of Limits loaded in various TP systems, Deliver excellent service against agreed service standards, delivery standards, and error free work with no operating losses for Ops CRC CCIB

Strategy

Targeted Improvements

• Act as a service partner, work together with RMs, in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business

• Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (“CCIB”) and Corporate Private Business Banking (“CPBB”) clients business sector
• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Maintain a good working relationship with the various Business Units, Finance, Risk, Technology and Operations community
• Identify common error patterns and provide feedback to the value chain.Adhere to first time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and rationalization of checks performed
• Undertake ad-hoc duties and when delegated by Line Manager

For Grade 8A & 7 – in addition to all the abov

• Perform periodic training/refresher session for the team
• Demonstrate ability to train new staff and bring them up to speed in the process successfully.
• Demonstrate ability to work within timelines with regards to process deliverables to stakeholders (in country CRC, auditors, OR team etc)

Processes

• Perform checking & Maintenance of Limits loaded in various TP systems
• Accurate checking and maintenance of limits advised to other departments like Credit Cards, Global Markets, Cheque purchase, Intra Day Overdraft etc
• Accurate Checking of Lien placed & released and advise to other departments
• Ensure Pre-processing activities are carried out as per the laid down guidelines.
• Accurate Check and release of fee draw down & interest, fee, margin and commission.
• Ensure that on activation of limits, activated limit ID is updated in SCI system for Limits to Outstanding purposes.
• Ensure that the facilities with complementary limits involving more than one independent Transaction Processing system are loaded in the Transaction Processing systems correctly.
• Accurate checking of Diary system so that all Limits with definite expiry dates are captured and all expired limits are cancelled on due date.
• Ensure timely advice of Loan limit details to GLS team, if it is warranted / requested.
• Ensure Limit activation in CMS.
• Ensure accurate capture of SCI LE ID / Approved Limit ID in TP Systems for Limit to Outstanding Purposes.
• Ensure accurate calculation of Drawing Power / Insurance Coverage / Security Coverage by way of Shares / Mutual Funds / SBLC / IBI / Deposits.
• Accurate Updating of Control Sheets
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure proper training (OJT) is given to team members whenever required.
• To adhere to the agreed CST plans and approach
• To identify and report all exceptions on non-compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• Monitor / Diarize / Generate Reports as per the agreed terms with in-country.
• Any other limit related Activity assigned by Line Manager.
• To actively participate in BCP/DR and any other UAT
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• To ensure error free work with no operating losses
• Perform Single Release Activity (as a Qualified Individual) as assigned by People Leader for the Identified Processes
• Ensure Individual Productivity targets are met / surpassed
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.